Store policy

1. Refunds and Concerns

We at HTX Coffee Club strive to provide exceptional service and products to our valued customers. If you have any concerns or inquiries, please don't hesitate to reach out to us at hello@htxcoffeeclub.com. While we do not offer refunds for past subscriptions, we are committed to addressing any issues you may encounter with your delivery promptly and to your satisfaction. For any delivery-related concerns, please contact us via the provided email address.

2. Subscription Management

Customers can easily manage their subscription information directly from their account page. Whether you need to update your shipping address, adjust your coffee preferences, or modify your subscription plan, we've made it convenient for you to do so.

3. Shipping

We utilize USPS for shipping our coffee subscriptions. Expect your freshly roasted beans to be on their way to you within a week of roasting, ensuring the freshest coffee experience possible.

4. Local Pickup and Drop-off

For our local customers within the 77009 zip code area, we offer the option to arrange for free pickup or local drop-off. This ensures that you can enjoy your coffee without any additional shipping costs.

5. Gift Subscriptions

Looking for the perfect gift for the coffee lover in your life? Our gift subscriptions are an ideal choice. You can purchase a subscription directly gift 1, 3, 6, 12 or open-ended subscriptions

PRIVACY & SAFETY

At HTX Coffee Club, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us.

Information We Collect

We collect personal information from you when you place an order or register for an account on our website. This information may include your name, email address, shipping address, and any other details necessary to process your order.

How We Use Your Information

We use the information you provide to fulfill your orders, communicate with you about your order status, and provide customer support. We do not collect or store credit card information; payments are securely processed through our third-party payment processor, Stripe.

Your email address and contact information may also be used to send you marketing communications, but only if you have opted in to receive such communications. You have the option to unsubscribe from marketing emails at any time.

Data Security

We take the security of your personal information seriously. We employ industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to fulfill your orders (e.g., sharing your shipping address with our shipping carrier).

Your Rights

You have the right to access, correct, or delete any personal information we hold about you. You may also opt out of receiving marketing communications from us at any time.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and your continued use of our website constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@htxcoffeeclub.com.